Stop the Sleazy Injection of Sales into Marketing

I’ve spent several years now working with, for, and around  small businesses, and easily the most common issue that marketers run into is that clients conflate and confuse us with salespeople.

Your business needs both marketing and sales to grow effectively. They aren’t the same, and they shouldn’t mix too much if you want to avoid sabotaging both efforts.

Mixing Sales and Marketing is Sleazy

control1First off, let’s be clear that trying to push conversions through your marketing strategy comes across as incredibly sleazy.

Nobody want’s to be friends with a sleazy car-salesman type person. More importantly, nobody trusts a guy like that to treat them like a real person, which pretty much shoots your entire marketing effort in the foot right there.

To make a metaphor out of it, if marketing is like chatting with your neighbor about what you do for a living, then trying to inject sales tactics into a marketing project is like suddenly revealing that you work for Amway or Mary Kay halfway through the conversation. It makes people feel defensive and destroys perfectly good friendships.

Breaking it down…

Businesses naturally want to mix marketing and sales because budgets are usually tight, and they sound kind of similar on the surface; both are about making sure you’ve got plenty of fresh work to do, after all. Unfortunately, that’s where the similarity ends.

Iterate-Marketing-Funnel-03The first thing I want to make sure you’ve heard of is the concept of the marketing funnel. It’s a bit oversimplified, but it works great to illustrate the point of this post.

The marketing funnel is the process by which marketing leads to conversions, from raising awareness, to generating interest, to conversions, where it turns around and leads on to consumer advocacy. If you’re not familiar with the concept, please click on the earlier link, and feel free to do some more googling on the subject before reading on.

Marketing is About Awareness

When you bring on a marketer you’re laying the groundwork for sales. Marketing works to raise awareness about your existence and about what you do; it works at the very top of the marketing funnel. We build up your website and social media pages to bring your brand to a mass audience. This group of people isn’t your customer base, it’s your fan-base or your friend group. They don’t necessarily buy your product, but they’ll recommend you to people who will.

For example; think of Elon Musk’s Tesla; the vast majority of people talking about them won’t be able to afford a vehicle for decades (or maybe ever), but those same people are the ones who made them famous and successful by spreading the word and generating excitement.

Sales, on the other hand, works in the middle and at the bottom of the marketing funnel, working with people who have already expressed interest in your product and turning them into paying customers.

Marketing Doesn’t Aggressively Convert

Good marketing results in conversions, but it doesn’t go out and “make” them.

Sales is about finding people and getting them to buy your product. Marketing, on the other hand, is about making your business interesting, approachable, and human so that your customers will come to you.

Your marketing efforts should be designed to engage people on a personal level and establish yourself as an active member of your community by giving your company a personality and relatable interests. Leave the closing of the deal to your salesperson.

Breaking Into a New Writing Niche

huge.15.78083Your best writing will always be in industry niches that you’re already familiar with. That means that you’re going to be limited by your own personal interests or past work history when you get started as a professional writer. If you’re in marketing, that kind of limitation can cost you a lot of contracts, which you probably can’t afford.

As you go, you’ll inevitably get a client who wants you to write something in a niche that you know nothing about. Knowing how to successfully tackle an unfamiliar topic with an unfamiliar audience can be difficult, but it’s perfectly doable if you’re smart about how you approach it.

Explain the Industry to Outsiders9623863701_16659786d4 

When you get started in a new niche you’ll be a total outsider; you simply won’t have anything relevant to tell people who are surrounded by it everyday. If you try you’ll inevitably come across as either badly under-informed, or just incredibly condescending.

You can circumvent that by just ignoring them for now, and writing for a totally different audience: laypeople.

You can translate your research on the industry into articles that your client can publish to reach out to the greater community. Being an outsider is actually kind of helpful when you’re writing an educational piece, because you won’t accidentally infuse your writing with industry jargon and unfamiliar concepts without bothering to explain them.

When you’re writing one of these pieces you’ll need to follow a few important guidelines that’ll help you become more proficient in the new niche until you develop the background necessary to comment intelligently on subjects that are relevant to the niche group.

Take a Minute and Read

Even if your client is giving you some basic 4341546201_89f1f13313points to write off of, you need to do your research on the industry. Go and find a few relevant industry blogs and familiarize yourself with the community and industry-specific language.

Find out who’s important, follow them on twitter, and listen to what they’re saying.

Don’t Pretend to Be an Expert

In those first few articles it’s always tempting to make yourself sound like a long-time expert in whatever field you’re writing about. Besides violating the trust of your readers, that’s also going to undermine the quality of your work.

Instead, take a more academic or journalistic approach. Cite and quote your sources to lend authority to your writing, and think about publishing an interview with a real expert, like, say, your client.

Ask Questions To Break In

Once you’ve written a good handful of articles in your new niche it’s time to start shifting your focus to the professional community. This new audience could be your client’s customers (often also businesses), or any other individuals who already have a real interest in the niche (kind of like you!).

Start asking informed questions that matter to you (and your readers) and write articles that bring your client’s answers to the masses. These articles are usually about broader industry news, or just more specific information about how things are run.

Becoming an “Expert”

Being a niche expert as a writer is VERY different than being an actual expert. An industry professional has to operate an industry; their writer just has to understand what they’re doing. That’s lucky for us, because it means we can become relevant pretty quickly.

A writer becomes an expert when they’re integrated into the larger niche community. It’s a gradual process and you can think of it in a variety of ways.

Personally, I like to just go by how other people treat me. If people know who you are, you’re invited to industry tweet chats, and other professionals are citing your work in their own writing, you’ve probably arrived.

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Writing Is About Your Audience… The Other One

As writers we’re taught to think about our audience’s perspective and to write just for them. That’s awesome advice, but what we keep forgetting is that freelancers have two audiences, and one of them is our client.

Being former humanities majors, a lot of us tend to carry a weird juvenile grudge against businesses and corporations, because we see them as “the man”. We tend to ignore the fact that we have a job precisely because they’re “the man”, and “the man” needs help communicating with normal “Hyu-mons”.

The people who pay your invoices are 2192108211_2e4231545busually immersed in their field 24/7, and that can result in them losing sight of what normal people will be able to understand about their work. It’s our job to do the research to understand what the client is trying to communicate to their target audience, and then to build that bridge between the two.

If  we don’t successfully reach both audiences, the whole thing falls into the water.

Making your Client Happy

As writers we’re usually taught to “put a little of ourselves” into everything we write. That still sort of applies, but impressing your client is more about putting a little of them into your writing.

Just BS-ing well enough to convince laypeople is a great way to irritate your client and lose contracts. Making sure that you really know what you’re talking about is key to earning your client’s trust.

There’s no way that you can communicate your client’s knowledge and expertise to their audience if you don’t have access to it yourself. The first thing we need to do is to demand information. It feels weird to ask for something from someone who’s giving you money, but you won’t be able to give them what they want if they can’t tell you what they want to communicate.

Next we need to listen, and then do research on, the information that clients give us to make sure that we actually understand what we’re going to be writing about.

Achieving Long Term Success

Making your client happy is your first goal, but you can forget about getting hired back if your work doesn’t make an impact with your client’s audience.

Most of the time you’ll be trying to reach out to laypeople who have no special knowledge about your client’s field. To reach them, you’ll need to take your client’s message, and what you learned in your research, and figure out how to get the unwashed masses to care.

Your client lives in their industry and is inherently interested in their own work. We come in as outsiders and figure out how to translate the client’s needs for their audience. Your relatively recent ignorance in their field, combined with your communication and writing skills, gives you the necessary perspective to know what will and won’t speak to laypeople.

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